1. Company Information

ZoDi – Nail & Spa is operated by DINH & DINH GmbH, a company duly incorporated under the laws of Switzerland.

Registered Office:
Staffelackerstrasse 33, 8953 Dietikon, Switzerland

UID: CHE-270.395.199

Email: info@zodibeauty.com

Website: www.zodibeauty.com

These General Terms & Conditions ("Terms") apply to all appointments, services, products, memberships and purchases made through ZoDi, whether online or in-store.

 

2. Bookings, Cancellations & No-Shows

Appointments may be booked online, by telephone or in person.

A booking becomes binding once it has been confirmed by ZoDi or the required payment or deposit has been successfully received.

Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment.

Deposits and advance payments are non-refundable for cancellations made less than 24 hours before the appointment or in the event of a No-Show, except where mandatory Swiss law requires otherwise.

Customers arriving more than 15 minutes late may, at ZoDi's discretion:

• have their appointment shortened;
• have the appointment cancelled;
• forfeit any deposit or advance payment;
• be required to prepay future appointments in full.

Customers who repeatedly cancel late or fail to attend appointments may be refused future bookings.

 

3. Deposits & Online Payments

Certain services require an advance payment or deposit to secure the booking.

Unless otherwise stated, online bookings require a minimum 20% deposit.

The deposit will be deducted from the final invoice.

By completing an online payment, the Customer authorises ZoDi to charge the selected payment method for the applicable amount.

Accepted payment methods may include:

• Visa
• Mastercard
• TWINT
• Apple Pay
• Google Pay
• Stripe
• Cash (in-store)

All published prices include applicable Swiss VAT where required by law.

 

4. Memberships, Gift Cards & Recurring Payments

ZoDi Beauty Club memberships, vouchers and gift cards must be paid in advance.

Actived Memberships are non-refundable and cannot be exchanged for cash.

Memberships, vouchers and gift cards are personal, non-transferable and may only be used in accordance with their applicable conditions and validity period.

Recurring Memberships will automatically renew at the selected billing interval until cancelled.

Cancellation requests must be submitted through ZoDi's official booking system at least 7 days before the next billing date.

ZoDi reserves the right to suspend or terminate any Membership in cases of fraud, abuse, misuse or breach of these Terms.

 

5. Service Quality Guarantee

ZoDi provides a complimentary correction within 7 days for Gel and Acrylic extension services where a defect is determined to result from workmanship or products supplied by ZoDi under normal use.

This guarantee does not apply to damage resulting from:

• accidents;
• impact or misuse;
• exposure to strong chemicals;
• repairs or alterations by another salon;
• normal wear and tear;
• changes in design, colour or personal preference.

As beauty services are artistic and personalised in nature, minor variations in appearance do not constitute a service defect.

 

6. Refund Policy

Due to the personalised nature of beauty services, completed services are generally non-refundable.

Where a technical issue is confirmed by ZoDi, ZoDi may, at its sole discretion, offer one of the following remedies:

• complimentary correction;
• salon credit;
• voucher;
• partial refund; or
• full refund.

Refunds are only available where services have not been provided or where ZoDi is unable to perform the booked service.

Retail products purchased online are subject to applicable mandatory consumer protection laws.

Opened cosmetic or hygiene products cannot be returned unless defective or otherwise required by law.

 

7. Health & Safety

Customers are responsible for informing ZoDi before treatment of any:

• allergies;
• skin, nail or eye conditions;
• pregnancy;
• infectious diseases;
• medication;
• medical condition that may affect the service.

The Customer confirms that the information provided is accurate and complete.

ZoDi reserves the right to refuse or discontinue any service where it reasonably believes that providing the service could endanger the health or safety of the Customer, employees or other persons.

 

8. Complaints

Customers must submit any complaint within 7 days after the service has been completed using the following complaint form: https://forms.gle/1WKw18xUZ5D211KB6

 

To enable a fair assessment:

1. The customer must provide clear photographs and, where applicable, videos showing the issue.
2. ZoDi reserves the right to inspect and assess the service before determining an appropriate resolution.
3. If the complaint is considered valid, ZoDi may, at its sole discretion, offer one of the following remedies:
   • correction of the service;
   • a complimentary add-on service; or
   • a voucher for future services.
4. Cash refunds will only be granted where required by applicable law or where ZoDi determines that no reasonable alternative remedy is available.
5. Complaints submitted more than 7 days after the service, or without sufficient supporting evidence, may not be accepted.

 

9. Right to Refuse Service

ZoDi reserves the right to refuse, suspend or discontinue any service where reasonably necessary to protect the safety, wellbeing, reputation or legitimate business interests of ZoDi, its employees or other customers.

This includes, but is not limited to, situations where a Customer:

• behaves in an abusive, threatening or inappropriate manner;
• fails to comply with hygiene or safety requirements;
• attempts fraud or misuse of vouchers, memberships or promotional offers;
• attends with a contagious condition that may pose a health risk;
• appears to be under the influence of alcohol or drugs;
• repeatedly breaches these Terms.

 

10. Liability

Customers are responsible for following all aftercare instructions provided by ZoDi.

ZoDi shall not be liable for any loss, damage or unsatisfactory results arising from:

• failure to follow aftercare instructions;
• undisclosed allergies, medical conditions or medications;
• pre-existing skin, nail or eye conditions;
• treatments, repairs or alterations carried out by third parties after leaving the salon;
• normal wear and tear or individual biological differences.

ZoDi shall not be liable for indirect, incidental or consequential loss, including loss of profits or loss of opportunity.

Customers are responsible for their personal belongings. ZoDi accepts no responsibility for loss, theft or damage to cash, jewellery or personal property unless caused by ZoDi's intentional misconduct or gross negligence.

To the fullest extent permitted by Swiss law, ZoDi's total liability arising from any claim shall not exceed the amount paid by the Customer for the relevant service or product.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under mandatory Swiss law.

 

11. Vouchers, Gift Cards & Memberships

Gift Cards, vouchers and Memberships are non-refundable and cannot be redeemed for cash. They must be used within the applicable validity period.

Unless otherwise stated, they cannot be combined with other promotions, discounts or special offers.

Lost, stolen or damaged Gift Cards or vouchers will not be replaced.

ZoDi reserves the right to verify ownership before accepting any voucher, Gift Card or Membership.

 

12. Withdrawal Rights

By booking an appointment for a specific date and time, the Customer acknowledges that ZoDi reserves staff time and resources specifically for that appointment.

Accordingly, cancellation fees, deposits and advance payments shall be governed by these Terms.

For online purchases of retail products, statutory withdrawal rights shall apply where required by applicable consumer protection laws.

Customers are responsible for return shipping costs for returned products.

 

13. Privacy & Data Protection

ZoDi processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

Personal data may be collected and processed for purposes including:

• appointment management;
• customer support;
• payment processing;
• Membership and loyalty programmes;
• legal, accounting and regulatory compliance.

ZoDi does not sell Customers' personal data to third parties.

Further information regarding the processing of personal data is available in ZoDi's Privacy Policy, which forms an integral part of these Terms.

 

14. Amendments & Prices

ZoDi may amend these Terms, service prices, Membership conditions, booking policies or operational procedures at any time to reflect business, legal or operational requirements.

The version published on ZoDi's official website at the time of booking or payment shall apply.

Prices displayed at the time the Customer confirms the booking or purchase shall apply to that transaction.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

15. Governing Law & Jurisdiction

These Terms shall be governed by the substantive laws of Switzerland, excluding its conflict of law rules.

To the extent permitted by mandatory law, the courts of Zurich, Switzerland shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

These Terms constitute the entire agreement between the Customer and ZoDi regarding the matters covered herein and supersede any prior oral or written understandings relating to such matters.